Case Study 4: Enhancing Quality Control with Company Cam Perfect Ten Closeout Checklist

Clients : July 16, 2022
Project Size : Packaging design
Design : Jimmy Divison
Location : envanto hq 24 fifth, Australia
Date : 4,27,200 Sf
Service : Digital advertising / Marketing
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Client Testimonial

“Integrating the Perfect Ten Closeout Checklist was a game-changer. It not only minimized callbacks but also heightened our crew’s accountability and customer satisfaction.” – Tresnak Roofing

Background

In the pursuit of five-star service, Tresnak Roofing was determined to deliver flawless work without the need for repeat visits, setting a high standard in a competitive market.

The Challenge

Despite a commitment to excellence, minor but significant issues, such as poorly cut drip edges and uneven shingle cuts, led to frequent callbacks and customer complaints.

The Solution

With guidance from industry expert Dave Sullivan, the Roofer Coach, a ten-step quality checklist was crafted and integrated into the Company Cam app, addressing the common issues leading to callbacks.

Implementation

Custom Checklist: Developed and linked to the client’s website, the custom checklist became a training tool and performance measure.
Compensation Linkage: Tied crew pay to performance, aligning incentives with the company’s quality standards.
Quality Monitoring: Employed the Company Cam app for ongoing quality control and process refinement.

Quantifying the Impact

Labor Savings: Reduction of 1-2 callbacks per week saved 2-4 hours of labor, equating to weekly savings of $64-$160.
Annual Savings: Resulted in annual savings of $3,328-$8,320, not accounting for the additional revenue from crews moving on to new projects.
Opportunity Costs: Mitigated the loss of potential earnings by ensuring crews were available for revenue-generating work rather than corrective tasks.

The Outcome

The Perfect Ten Closeout Checklist became a crucial element of Tresnak Roofing’s operations, reinforcing their dedication to quality and enhancing operational efficiency.

Reflection

“Could a detailed checklist be the key to elevating the quality control in your business? How might aligning compensation with performance standards transform your team’s approach to customer satisfaction?”